What to Expect at a Veterinary Appointment
When you have an idea of what you can expect at your first appointment, the process will be smoother for both you and your cat or dog.
Get Settled
We ask you to arrive about 10 minutes early to complete our New Patient Form. If you would like to save time, you can fill out the New Patient Form before your arrival online.
Meet Your Veterinarian
Someone from our team will go over your pet's history and talk about their problems. You may ask any questions you have, and we'll designate time to answer them.
Examination, Diagnosis & Treatment
After your cat or dog has been examined, we'll give you a diagnosis and treatment options. Your vet will work with you to establish a treatment plan for your furry companion.
Following your visit, we'll develop a detailed report of our diagnosis, the conversation we had with you, and your pet's treatment plan. This information will be kept on hand for when you need it.
Our Pet Care Philosophy
We are happy to serve pet owners in Milledgeville. We are committed to providing you and your pet first-rate services with compassion and care.
We are passionate about preventative care, client education, and providing comprehensive emergency and restorative care to pets in Milledgeville and the surrounding areas.
Hospital FAQs
For more information about our office policies, payment options, and appointment booking, see our hospital FAQs below.
- What types of payment options are available?
We expect all payments to be made in full at the time we provide our services or when your pet is discharged. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are pleased to offer you CareCredit and ScratchPay as financing options. They offer easy application processes that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide you with a good-faith estimate for the cost of our services before treating your pet. Although, unforeseen circumstances could arise that may impact your final bill.
We will always discuss our written estimate with our clients before they depart our facility, we also require a deposit based on our estimate before we can provide any further treatment.
- Should I call ahead to book an appointment?
Yes, please call in advance to make an appointment to make sure we space in our schedule to see your pet.
In situations where your pet requires emergency care during our regular business hours, call us immediately.
- What is your appointment cancellation policy?
If you must cancel or reschedule your appointment, please let us know as soon as possible so we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We mostly take care of all small domestic pets such as cats and dogs, but we will see exotic pets such as birds, rabbits, reptiles, and rodents in serious situations.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
We require a deposit payment for all emergency examinations. After our staff and doctors have examined your cat or dog, we will give you an estimate for the cost of treatment to help determine a treatment plan.
If further hospitalization, diagnostics, or veterinary surgery is needed, we will require a deposit upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Resources for Pet Owners
Below are some helpful links for your pet's health.
